What is the Help Desk?
The Haas ECSM Service Request System, "Help Desk"
is a way to submit and track requests for services from ECSM Student & Faculty Computing and Haas Media Services. Please visit the links below for more information on these departments and their frequently asked questions and "How Do I" tutorials.
Help Desk is available to Haas students, faculty, and staff. To submit service requests please contact:
Help Desk will review the request, assign a priority to it, and notify you of ticket assignment and provide assistance
and/or status within 24 hours. Tickets are facilitated through the UCB CSS IT program server, ServiceNow.
Once a ticket is assigned, an ECSM staff member will contact you as soon as possible. Please note that Help Desk requests submitted after regular office hours or during weekends and holidays will not be assigned until the next business day.
When can I use the Help Desk?
Our Hours of Operation are the following:
- Phone: 8:00 am to 5:00pm, Monday through Friday
- E-mail: Requests taken 24 hours a day, 7 days a
Please note that Help Desk requests submitted after regular office hours or during weekends and holidays will not be assigned until the next business day.
What information does Help Desk need from me?
In order to respond to tickets expeditiously, Help Desk requests for relevant customer contact and question/issue information, including:
- Your name
- Room number
- E-mail address
- Phone number -- where Help Desk can reach you if they have updates or questions
- Haas username -- the same username you use when logging in to
- Machine/Device or Program details -- operating system,
app or program name, device model no., etc.
- Passwords (if necessary for access to desktops, devices, etc.)
Please be as detailed as possible when describing the issue, when it occurred, the type of computer/device and operating
system you are using, and the error message(s) -- if any.
NOTE: All information submitted by the customer - except passwords and other sensitive data - will be documented in the Help Desk system and used only as required in the resolution of current or future tickets.
Last update: Mar. 19, 2015 /elk